Assistant Front Office Manager

Organization
- Hyatt Centric Key West Resort and Spa
Summary
The Hyatt Centric Key West is seeking an Assistant Front Office Manager to join our amazing team. The Hyatt Centric is centrally located within Old Town and a short stroll to the lively Duval Street.
We are seeking a proactive and detail-oriented Assistant Front Office Manager to help lead our Front Office team and deliver exceptional guest experiences. In this hands-on leadership role, you will support daily operations, ensure service excellence, and play a key role in colleague development.

What You’ll Do:

• Assist in overseeing the Front Office team, including guest services, check-in/check-out operations, Jala Spa bookings, and room assignments.
• Monitor cash handling procedures and maintain accountability among team members
• Manage payroll, scheduling, staffing levels, and daily shift operations
• Provide on-the-job training, performance coaching, and staff development opportunities
• Foster a warm, welcoming atmosphere that supports both guest and colleague satisfaction
• Collaborate with other departments to ensure seamless service delivery

What You Bring:

• Previous supervisory or managerial experience in a hotel front office environment
• Strong attention to detail and organizational skills
• Exceptional interpersonal and communication abilities
• A passion for hospitality and a commitment to service excellence
• The ability to lead, motivate, and inspire a team in a fast-paced environment

Full-Time Benefits Include:

• Relocation assistance package
• Medical, dental, and vision insurance after 30 days
• 401(k) with company match
• Tuition reimbursement & wellness programs
• Complimentary and discounted stays at Hyatt hotels worldwide
• Free meals and parking during shifts
  
  And so much more!

Why Hyatt?
At Hyatt, we believe in growing talent from within and providing a workplace where you can truly shine. From career advancement opportunities across the globe to industry-leading benefits, we offer more than just a job—we offer a career.
Join a global hospitality brand known for caring for people so they can be their best. At Hyatt, we don’t just meet expectations—we exceed them.

• Previous supervisory or management experience in a hotel Front Office environment required
• Strong understanding of Front Office operations, including guest services, reservations, and cash handling procedures
• Proven ability to lead, coach, and develop team members while fostering a positive and collaborative work environment
• Excellent communication, interpersonal, and conflict-resolution skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated commitment to delivering exceptional guest service and creating memorable experiences
• Proficiency with hotel property management systems and Microsoft Office applications preferred
• Ability to analyze operational needs and make sound decisions in a dynamic setting
• Flexible schedule with the ability to work mornings, evenings, weekends, and holidays as business demands require
• Bachelor's degree in Hospitality Management or a related field preferred, or equivalent combination of education and experience