DoubleTree Grand Key - Key West - Front Desk Agent

Double Tree Grand Key
- Key West
- Front Desk Agent Aimbridge Hospitality

Job Type Regular

Description

This position is Weekends flex Am /Pm shifts

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right ther it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Double Tree by Hilton Grand Key Resort offers free shuttle service to and from historic Old Town Key West and Key West International Airport Doubletree Resort by Hilton Grand Key Resort – Key West. Guests can take a refreshing plunge in the pool or grab a bite to eat at the on-site restaurant. Complimentary WiFi is provided for all guests. The airport is 2 minutes’ drive from the property.

Rooms feature a flat-screen TV with cable channels. A small refrigerator and coffee maker are provided as well. Select rooms feature a private balcony, sofa beds, and additional living space.