Assistant Front Office Manager- La Concha Key West

Essential Duties And Responsibilities

• Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
• Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.