Beach Attendant

Compensation Type

Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non‑stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.

Greet guests as they arrive at and depart from the beach, set up chairs, towels, and umbrellas per guest’s requests. Ensure knowledge of daily events on property so there are amenities set aside for them. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for beach related needs, etc. Ensures all pool, beach, and laundry facilities are clean.

Proper knowledge of local area to help suggest things for guests. Thorough knowledge of all hotel services and amenities.

Provide each guest with great customer service to be sure all job related standards are being performed correctly and completely.

• Fully understand the business needs of the guest service department based on hotel occupancy and special events, and provide input for the guest service schedule to ensure proper coverage to provide service room closet or on the luggage rack).
• Identify and explain hotel facilities and features to guests.
• Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. location and functionality of laundry facilities c. daily house count and expected arrivals/departures. d. how to contact local life guards, police if necessary e. assist with summer activities around hotel
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Assist guests with concierge related services. Knowledge of local restaurants, special events, city attractions, and guest amenities.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Answer beach telephone within three (3) rings using correct greeting and telephone etiquette.
• Handle guest complaints immediately.
• Monitor and maintain appearance of beach and shed as well as making sure all amenities are in working shape
• Knowledge and tracking of all beach equipment and toys and bring up anything that may be broken or needs replacing
• Anticipate guests’ needs, respond promptly and acknowledge all guests even when busy.
• Bring towels and chair covers to…