Office Automation Analyst

• Support the Florida Department of Health in Monroe County's mission and agency values
• Configure, install, maintain, and support end-user workstations, wireless devices, peripherals, hardware, and software
• Replace outdated technology under manufacturer End of Life service agreements
• Relocate IT equipment between facilities with minimal operational disruption
• Verify hardware and software functionality after installation or relocation
• Prepare decommissioned computers for surplus according to established procedures
• Coordinate warranty and non-warranty equipment repair service calls
• Document equipment relocations and updates in the inventory management system
• Create, manage, and maintain user and device objects in Active Directory
• Develop and deploy system images using Microsoft Endpoint Configuration Manager (SCCM) or equivalent software
• Troubleshoot issues remotely and in person and record resolutions in the help desk ticketing system
• Consult with the Helpdesk Team Lead on complex or unfamiliar issues
• Train end users on orientation, software usage, system navigation, troubleshooting, and digital best practices
• Serve as a technical resource for agency staff
• Complete EARS, timesheets, and People First entries within required time frames
• Collaborate with other agency units, participate in health fairs, immunization outreach, disaster support, quality improvement activities, and staff meetings
• Travel routinely between clinics in Marathon and Tavernier and potentially other Monroe County clinical sites
• Perform other duties as assigned

• Must possess a valid, unrestricted Florida driver's license throughout employment
• Knowledge of DOH policies, administrative requirements, and agency values
• Knowledge of computer hardware, software installation, imaging, and lifecycle management
• Knowledge of Active Directory management, SCCM imaging, and help desk operations
• Knowledge of inventory processes, asset tracking, and surplus procedures
• Skill installing, configuring, and supporting workstations, wireless devices, and peripherals
• Skill troubleshooting technical issues remotely and in person
• Skill maintaining accurate inventory records and coordinating equipment repairs
• Skill delivering user training on software, system navigation, and digital best practices
• Ability to travel between Monroe County DOH sites as needed
• Ability to manage multiple technical tasks while maintaining agency compliance
• Ability to prepare, relocate, and decommission equipment with minimal disruption
• Ability to provide dependable user support and adapt to evolving technologies
• Ability to work independently and collaborate across units
• Must be able to learn and communicate effectively, orally and in writing, in English
• Must successfully complete required security background check and, where applicable, drug screening
• Must complete Form I-9 and satisfy employment eligibility verification requirements
• May be required to perform emergency duty before, during, and/or beyond normal work hours

Demonstrates expertise in configuring, installing, and supporting end-user workstations and wireless devices, with a strong focus on Active Directory management and SCCM imaging. Capable of delivering user training and maintaining accurate inventory records while ensuring compliance with agency policies.

• Active Directory Management
• SCCM Imaging
• Technical Troubleshooting
• User Training Delivery
• Inventory Management

• Computer Hardware Installation
• Software Installation
• System Imaging
• Technical Support
• Equipment Relocation
• Decommissioning Procedures
• Help Desk Operations
• Asset Tracking
• Wireless Device Configuration
• Troubleshooting

• Effective Communication
• Collaboration
• Adaptability
• Independence
• User Support

• Valid Florida Driver's License
• Security Background Check

• Florida Department of Health
• Agency Values
• Operational Disruption
• Surplus Procedures
• EARS
• People First

• Microsoft Endpoint Configuration Manager
• Help Desk Ticketing System
• Inventory Management System