Branch Manager

Branch Manager – Key West,FL

Position open for full‑time, Monday‑Friday, no weekend work.

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals, promote sales, deliver excellent customer service, manage inventory, balance expenses, foster safety and regulatory compliance, and lead staff and operational efficiency.

• Promote sales, deliver excellent customer service, manage inventory levels, and balance expenses through purchase support.
• Foster facility and staff alignment to safety and regulatory standards, empower team members to provide efficient customer service, maintain good housekeeping, and harmonize overall operational efficiency.
• Provide professional customer service for all internal and external customers and call‑in product, pricing, and technical inquiries.
• Support outside sales team in nurturing existing client relationships and welcoming new business opportunities.
• Support flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
• Maintain accuracy of back order, open order, and purchase order (PO) expedite reports.
• Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch.
• Process orders accurately and coordinate timely product delivery.
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety.
• Conduct periodic performance reviews for branch associates.
• Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.
• Nurture customer relationships and foster understanding to provide exceptional customer service.
• Guide, develop, and support team members in alignment with organizational policies and applicable laws.

• High school diploma or equivalent.
• Proven managerial experience in a customer‑facing environment, coupled with demonstrated expertise in profit and loss (P&L) management and the strategic use of key performance indicators (KPIs) to drive performance.
• People management: guide, develop, and support team members in alignment with organizational policies and applicable laws, fostering an environment of continuous growth and collaboration.
• Conflict resolution: nurture customer relationships and foster understanding to address concerns openly.
• Background in supporting and leading teams within a retail or industrial distribution environment.
• Ability to lift up to 75lbs and occasionally up to 125lbs with material handling equipment.
• Proficient computer skills and interest in learning new digital tools.
• Ability to navigate multiple priorities concurrently.
• Self‑motivated with a focus on contributing to the overall team’s success.
• Excellent verbal and written communication skills to effectively act as a bridge between staff and management.

• Bachelor’s degree in a related field.
• 5+ years of experience in sales with a track record of meaningful contributions and experience in the welding industry.
• Experience with inventory cultivation and vendor relationship support.
• Computer experience or basic knowledge of SAP.

• Comprehensive family benefits: medical, dental, vision, life, accidental death and dismemberment (AD&D), short‑term and long‑term disability, employee assistance program, pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty, funeral/bereavement leave, and paid holidays for eligible full‑time employees.
• 401(k) retirement plan with company match and tuition reimbursement.
• Discounted college tuition for eligible employees’ dependents and scholarship program for dependent children.
• Pre‑tax commuter transportation benefit and EAP.

Airgas is an equal opportunity employer. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas complies with all applicable laws and is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section
503 of the Rehabilitation Act of 1973.