Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required. They may direct customers to store departments or merchandise, answer questions on product order status, handle cash management or program compliance, and support core store objectives with operational responsibilities.

Individuals must work cooperatively with other Associates, vendors, and carriers, be detail-oriented, demonstrate time management skills, and maintain integrity at all times.

• Office Associate
• Order Fulfillment Associate
• Lot Associate
• Customer Service Representative

• Support customer order fulfillment and service activities
• Assist customers and direct them to store departments or products
• Respond to customer inquiries on order status and product availability
• Contribute to cash handling, program compliance, and operational processes
• Collaborate with associates, vendors, and carriers to meet store objectives

• Strong time management and organizational skills
• High level of integrity and reliability
• Ability to work with minimal to moderate supervision
• Detail-oriented and customer-focused

• Employment type:
  
  Full-time
• Location:
  
  Key West, FL

The final details, including compensation, are determined by the employer and may vary by location.