Assistant Operations Manager

Overview

Everyone is welcome here. We value individuality and inclusiveness, and provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, or sexual orientation.

The Assistant Operations Manager is a proactive leader who supports the team in delivering exceptional customer service, pursuing results, and fostering a fun and inspiring environment.

Parallel is a multi-state cannabis company with operations in Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy fast-paced growth and challenging goals, Parallel may be a fit. More information at

• Maintain a strong presence on the floor to build relationships with customers, support and develop the team, and drive revenue.
• Serve as a role model and resource for store staff on products, services, policies, procedures, industry news, and regulatory changes.
• Drive sales to meet and exceed targets. Assist the Store Manager in achieving financial goals, including management of the P&L, payroll, and store budgets.
• Prepare for and support company promotions and launches to meet sales targets and deliver an excellent customer experience.

• Continuously train, coach, and provide qualitative feedback using the performance management process to improve team engagement and performance.
• Provide training to ensure store processes align with Standard Operating Procedures, safety practices, cannabis knowledge, and customer service goals.

• Oversee daily store presentation including visual direction.
• Read, interpret, and communicate messages from Corporate Store Operations; update bulletin boards and other communication channels in store.
• Manage staff timekeeping, scheduling, and store staffing to ensure optimal coverage and high-quality customer service.
• Organize back-of-house areas, manage the supply budget, inventory oversight, and stock levels.
• Conduct audits and maintain accurate records; enforce compliance with state and local regulations and company policies.

Required

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo
• 1-2 years of supervisory experience
• Microsoft Office Suite proficient to advanced level
• Flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills with the ability to influence others
• Independent, strategic thinking and business acumen; ability to analyze sales data and create action plans

Preferred

• Proven operations, retail, and cannabis industry experience

• Must be able to remain in a stationary position
• Ability to assist with lifting stock and materials
• Routine use of standard office equipment
• Occasionally positions self to retrieve product or materials in the store
• Self-motivated; able to work with minimal supervision
• Capable of working in a fast-changing industry
• Collaborative and team-oriented
• Think creatively; seek effective solutions

• Consistent, reliable benefits: medical/vision/dental, 401k with potential company match, well-being programs
• Balance and flexibility: paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – to pioneer well-being and improve quality of life through cannabinoids.

Our Mission – to build a leading global well-being company through talent, values, trusted brands, science and technology-based innovation, and execution.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.