Complex Sales Manager

General Responsibilities

• Lead sales efforts across three hotel properties, driving revenue performance and aligning strategies with overall business goals.
• Coordinate sales activities to maximize efficiency, eliminate duplication, and optimize total account production.
• Provide strategic leadership for group and transient RFPs, positioning the most appropriate property—or combination of properties—to achieve optimal results.
• Build and maintain strong relationships with internal stakeholders, ownership, brand partners, and clients.
• Coach and support sales team members; conduct performance evaluations and foster a culture of accountability and growth.
• Lead sales meetings and ensure consistent communication, focus, and execution across all properties.
• Oversee forecasting, booking pace, lead management, and STR reporting, delivering clear insights and actionable strategies.
• Monitor market trends and competitor activity to identify opportunities and adjust sales strategies accordingly.
• Represent the properties within key market segments to increase market share and exceed revenue targets.
• Develop and deliver compelling sales presentations and proposals to prospective clients.
• Engage in client relationship activities, including travel, site visits, and entertainment.
• Collaborate with Marketing to align on campaigns, promotions, and brand initiatives.
• Support the development and execution of the annual Sales & Marketing Plan.
• Maintain clear, professional communication and flexibility to meet business needs, including travel between properties.
• Perform additional duties as assigned.

• Strong understanding of forecasting, revenue optimization, and multi-property sales strategy.
• Proven ability to manage multiple priorities and drive results.
• Excellent leadership, communication, and presentation skills.
• Strong analytical, organizational, and problem‑solving abilities.
• Ability to build relationships and influence stakeholders.
• Professionalism, discretion, and sound decision‑making.
• Flexibility to travel and adapt to varying schedules.

Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred.

5+ years of progressive hotel sales experience, preferably in a luxury environment.

• Experience supporting multiple properties or high-volume accounts preferred.
• Professional, polished appearance required.

Regular travel between properties and for client engagement required.