Handover Specialist

Role Purpose

To execute and document unit handovers professionally, manage snagging follow-ups, support customers before and after handover, and ensure accurate system updates in line with company standards.

• Handover Execution

• Conduct unit handover inspections with customers.
• Explain unit features, utilities, and next steps clearly to customers.
• Ensure handover is completed in line with approved schedules.

• Snagging Management

• Identify, record, and document snags with clear descriptions and photos.
• Follow up with technical teams to ensure timely snag resolution.
• Manage and document cases where customers accept units with pending snags.

• Systems & Documentation

• Salesforce or an approved CRM system to update:
  • Unit readiness and handover status
  • Snagging items and closure progress
  • Customer approvals and acknowledgments
• Maintain accurate and timely records at all times.

• Letters & Customer Communication

• Prepare handover-related documentation and correspondence, including:
  • Snagging records
  • Handover acknowledgment forms
  • Post-handover follow-up communications
• Ensure all documents are submitted for approval before issuance.

• Government Process Support

• Support and follow up on:
  • Property title transfer (Ifragh)
  • Utility meter transfers
• Flag delays or missing documentation to the Supervisor.

• 2–4 years of experience in handover, customer service, or real estate operations.
• Basic understanding of construction finishes and common defects.
• Strong communication and coordination skills.
• Proficiency in CRM systems.
• Detail-oriented with strong follow-up discipline.