Assistant Manager

Job Summary

Taj HR is seeking a highly capable Assistant Manager
. The ideal candidate will have strong leadership skills, the ability to multitask, and a proactive approach to problem-solving. This role offers the opportunity to develop strategic initiatives and contribute to the growth of the organization.

• Convert 1 in 6 Office enquiries (work towards taking Office enquiries)
• Convert 1 in 2 Virtual Office & Coworking enquiries
• Office, Virtual Office & Coworking client churn not to exceed 60%
• Aim for 200 Coworkers
• Increase Virtual Office package count by 20% per year
• Increase revenue month on month and year on year
• Team churn not to exceed 40% per annum

• Attitude: positive, enthusiastic, confident, approachable and a great smile
• Communication skills: active listener, friendly, respectful, responsive, confident
• Customer service focused: genuine interest to help others, subscription builder
• Professionalism: invested in the business, well presented, career oriented
• Leadership: leads by example, engages team members, makes business decisions, proactive
• Management skills: time management – works to deadlines, eye for detail, solves challenges
• Results oriented: motivated to achieve, want to win
• Culture fit: positive energy, sticks to the system, adds value

Sales

• Study ‘How to Create a Buyer’, and learn the sales process – it will help with Virtual Office & Coworking sales.
• Study Virtual Office & Coworking Sales Talk guides
• Sell with enthusiasm, explaining the unique differences that make a client successful.
• Over the phone, the aim is to sign up Virtual Office enquiries over the phone, and to book Office & Coworking enquiries into tours.
• Every enquiry will receive demonstrations of the communications and technology. Understand its power and demonstrate technology to enquiries that tour.
• Learn and manage the ‘Trip to Sale’ for all enquiries, and train your team to handle enquiries with priority and to the standards.
• Walk the floor three times per day to ensure five-star presentation. The demonstration office is set up to the specifications, and all Offices are presented with wow factor – it creates a buyer.
• Confident in using tools such as ‘Don’t Buy a Lie’, ‘Why You Need to be in’, and ‘Quick Comparison’ to help you create a buyer.
• Follow up enquiries keeping CRM/MyFloor/Wombat up to date, and driven to close sales.

• Understand capabilities, systems, services, and network:
  Servcorp broadband, unique WiFi security;
  Cisco IP Phones, Call Manager, Worksmart call screen, Intercept, Least Cost Routing;
  Unified Communications, Onefone, Onefax.
• Follow the sales templates in The Library when communicating on behalf.
• Keep Wombat up to date with correct sales notice details, correspondence and Service Agreements uploaded.
• Ensure Service Agreements, Client , and Credit Card details are obtained and correctly executed.

• Work with your Office, Virtual Office & Coworking Manager to hire a great team of skilled, motivated individuals, paying salaries above the market rate.
• Maintain a balanced team to service clients and grow the business.
• Create a positive and enjoyable work environment, train the team to The Library guidelines, and reward achievement with the motivation budget.
• Hold team meetings every six weeks; involve General Manager or a guest speaker quarterly; distribute minutes within 48 hours.
• Discuss client needs with your team and train them to exceed client expectations. Conduct performance reviews and review job descriptions and performance evaluations.
• Celebrate sales and client success with your team.

• Client Welcome and Happy Calls to standards in The Library from day one, onboarding over 6–8 weeks.
• Complete a minimum of 8 “How can we help you” meetings per month and submit report details to the General Manager.
• Attend to all client queries or concerns within 24 hours.
• Deliver quarterly networking functions on your floor to foster community and facilitate business introductions for stabilization.

• Understand and explain the ‘Resell Comparison’—demonstrating real costs…