Individual Operations Officer

A Operations Officer is to be able to supervise the daily Day-to-day operations tasks. This role ensures the accurate and timely processing of client requests, policy service, documentation, and compliance, contributing to the overall efficiency and customer satisfaction of the department.

• Process new business applications, renewals, surrenders, endorsements, and other policy servicing requests.
• Reception of the client and returning labor.
• Responding to inquiries about the services provided.
• Carry out the operations of confirming the receipt and delivery orders of Manpower and informing the housing administration about it.
• Carrying out Manpower replacement operations for existing contracts.
• Carry out suspension and termination of contracts.
• Follow up on existing clients and work on renewing their contracts.
• Ensure that manpower documents are available upon receipt and delivery.
• Close all tickets received from the call center.
• Working on resolving customer complaints and following up their closure by coordinating with other departments.
• Work to resolve labor complaints by coordinating with other departments.
• Receiving requests for transfer of sponsorship and following up on them.
• Receiving escape cases issued by clients and sending them to the government relations department.
• Submit the necessary reports to the operations supervisor.
• Generate and maintain daily/weekly/monthly operational reports.
• Track turnaround times (TATs), error rates, and escalations to support continuous improvement.
• Receiving cases of refunds and following them up with the Financial Department.
• Liaise with underwriting, finance, IT, and claims teams to facilitate seamless operations.
• Transfer of labor to the concerned departments and departments in the necessary cases.
• Submitting complaints of abuse to the operations supervisor to take actions for them.
• In an emergency case, must communicate with the administration to take the suitable action.