Housekeeping Floor Supervisor

Job Description

• Operational Supervision
  • Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
  • Conduct daily briefings and allocate workloads effectively.
  • Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
  • Ensure proper room set‑up according to brand guidelines (VIPs, long‑stay, special requests).
• Quality Assurance
  • Perform detailed inspections of cleaned rooms before releasing them in the system.
  • Monitor cleanliness, maintenance issues, and overall room condition.
  • Follow up on guest feedback and ensure corrective actions are implemented immediately.
• Guest Experience
  • Ensure prompt handling of guest requests and special preferences.
  • Respond professionally to guest complaints and service recovery following Sofitel service culture.
  • Maintain a visible presence on floors and interact courteously with guests when required.
• Team Leadership
  • Train, coach, and motivate Room Attendants to achieve high performance standards.
  • Ensure team adherence to grooming and uniform standards.
  • Conduct on‑job training and support continuous development.
  • Foster a positive and productive work environment.
• Administrative Duties
  • Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
  • Coordinate with Front Office for room status updates and priorities.
  • Monitor staff attendance, duty rosters, and shift planning.
  • Ensure proper use and control of housekeeping supplies and equipment.
• Health, Safety & Compliance
  • Ensure compliance with Sofitel safety, hygiene, and environmental standards.
  • Follow proper chemical handling and cleaning procedures.
  • Ensure adherence to health and safety regulations (including fire and emergency procedures).
  • Promote sustainability and eco‑friendly practices.
• Coordination & Communication
  • Work closely with Engineering to report and follow up maintenance issues.
  • Coordinate with Laundry for linen quality and availability.
  • Maintain clear communication with other supervisors and departments.

• Diploma or certification in Hospitality Management is preferred.
• Minimum 2–3 years of housekeeping experience in a luxury hotel.
• Previous supervisory experience is highly desirable.
• Strong knowledge of cleaning procedures, chemicals, and equipment.
• Good communication skills (English required; additional languages preferred).
• Basic computer knowledge (PMS systems such as Opera).

• Attention to detail and quality excellence
• Leadership and team management
• Guest orientation and service excellence
• Time management and organization
• Problem‑solving skills
• Professional grooming and presentation

• Flexible shifts including weekends and holidays.
• Office‑based with frequent coordination across departments.
• Physically active role (standing, walking, inspecting rooms)