Spa Receptionist; Local Female

Description

Supports all reception and spa public area duties while preparing and developing themselves for a future in Spa leadership or operational role.

Ensures client enquires are answered, reservations recorded correctly and payment procedures are completed.

Spa & Recreation

Saudi Arabia - Al Khobar

The job of Spa Receptionist is executed satisfactorily when:

• Oversees the reception, including food and beverage offerings, retail, maintenance and housekeeping.
• Responds to guests' bookings and queries in a professional manner. Promotes and up-sells spa services and retail.
• References and abides by the spa's Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintains knowledge of Kempinski The Spa treatments, services and products. Advises guests on treatments according to their needs.
• Records reservations and manages the appointment schedule.
• Conducts confirmation calls.
• Checks guests in and out, following payment and cash handling procedures.
• Updates and manages client profiles.
• Prepares daily reports as per SOP.
• Remains informed on other resort activities and actively promote the same.
• Confidently handles and rectifies guest queries or small complaints.
• Maintains complete discretion and confidentially in all communications with guests.
• Handles all accidents and guest incidents in a swift and professional manner.
• Maintains a clean and neat working environment
• Ensures there are enough towels and supplies when an attendant is not available.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.