Automated Operations Team Lead

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About this opportunity:
We are looking for an experienced Senior AO Access Operations Leader to lead operational activities across RAN, Transmission, and Performance domains, ensuring service stability, SLA compliance, and operational excellence in a dynamic managed services environment.

• Lead the AO Access Operations team supporting RAN, Transmission, and Performance operational domains
• Ensure proactive monitoring and management of network incidents, alarms, and service-impacting events
• Drive service restoration activities and ensure compliance with customer SLAs and operational targets
• Coordinate major incidents, escalations, and critical service degradation scenarios across multiple stakeholders
• Act as the primary operational interface between customers, engineering teams, field operations, and support organizations
• Monitor operational performance, analyze trends, and drive continuous improvement initiatives
• Ensure adherence to incident management processes, operational procedures, and service assurance frameworks
• Lead operational governance activities, including reporting, performance reviews, and customer communications
• Support and drive automation initiatives to improve operational efficiency, reduce manual activities, and enhance service quality
• Develop team capabilities through coaching, mentoring, knowledge sharing, and competency development initiatives
• Ensure high standards of communication, operational discipline, and customer engagement across the team
• Identify operational risks and implement preventive and corrective actions to maintain service stability
• Drive continuous improvement initiatives focused on operational excellence, service quality, and customer satisfaction
• Support transformation activities and the adoption of modern, automation-driven operational practices

• Bachelor's degree in Telecommunications, Information Technology, Engineering, or a related field
• Extensive experience in telecom operations, managed services, or service assurance environments
• Strong technical knowledge of RAN, Transmission, and Performance management domains
• Proven experience in incident management, troubleshooting, service restoration, and escalation handling
• Experience leading operational teams in shift-based or customer-facing managed services environments
• Strong understanding of operational processes, SLA management, and service governance frameworks
• Demonstrated ability to lead teams during critical incidents and high-pressure operational situations
• Experience with operational reporting, KPI management, and performance analysis
• Strong customer communication, stakeholder management, and presentation skills
• Excellent analytical, problem-solving, and operational decision-making capabilities
• Knowledge of automation technologies, AI-driven operations, and continuous improvement methodologies is considered an advantage
• Ability to operate both strategically and hands‑on while maintaining a strong focus on operational delivery and customer satisfaction
• Strong leadership, coaching, influencing, and collaboration skills with the ability to build high-performing teams

• Exposure to advanced telecom operations and large-scale managed services environments
• Opportunity to lead high-performing teams supporting critical network operations across multiple technologies
• Hands‑on involvement in automation-driven operations, service assurance transformation, and operational excellence initiatives
• Significant customer-facing exposure and participation in strategic operational governance activities
• Career growth opportunities toward senior leadership, service management, operational excellence, and strategic telecom operations roles
• An opportunity to play a key role in shaping the future of next-generation, automation-enabled telecom operations and managed services delivery

Primary country and city:
Saudi Arabia (SA)||Riyadh

Req

Ericsson is proud to be an Equal Opportunity Employer.