Operations Site Supervisor; Al

Overview

Operations Site Supervisor (Al Khobar, Saudi Arabia) – Kitchen Park

Kitchen Park helps restaurateurs around the world succeed in online food delivery. We transform underutilized properties into smart kitchens to serve restaurateurs, customers and neighborhoods. We create jobs in local communities and provide a range of cuisines and healthy options at affordable prices. We work with entrepreneurs and global quick-service chains.

• Team Management
  :
  Lead and train a dedicated facility team, handling scheduling, training, and performance management. Manage an efficient order fulfillment process and deliver excellent customer service. Foster a positive and inclusive work environment across teams and departments.
• Building Repair And Maintenance
  :
  Conduct routine inspections and maintenance on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts. Perform general upkeep and handle minor repairs; coordinate with external vendors for specialized services.
• Health And Cleanliness
  :
  Manage a janitorial team (internal or external) and uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations. Monitor partner compliance with safety and health regulations. Enforce proper waste disposal procedures and respond to cleaning-related emergencies.
• Customer Support And Retention
  :
  Serve as the primary point of contact for restaurant partners, build and maintain trusting relationships, and resolve issues. Manage the overall partner experience, prevent churn, and extend partner lifecycle.
• Administrative & Strategic
  :
  Train with senior positions in support, data analytics, and reporting. Participate in planning sessions with management and peers. Review and report KPI metrics to facility management and contribute to goal setting. Manage and report the facility P&L and understand key drivers for facility-level profitability.

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, Engineering, or a related field (preferred)
• 1 to 3 years of experience in facility operations, hospitality, retail operations, or a similar supervisory role
• Experience overseeing frontline or operations staff
• Excellent communication and customer service skills, with the ability to build trust and manage partner relationships
• Good analytical and reporting skills; ability to interpret KPIs and understand P&L components
• Proactive, solutions-driven, and comfortable working in a fast-paced, operational environment

• Demand for online food delivery is growing rapidly; the market has seen significant growth and is projected to expand further in coming years.
• Be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment with support from experienced colleagues and managers; opportunities to learn and collaborate with other teams to ensure customer success.

This role is based in our KSA office location. We operate with a culture of collaboration and continuous improvement, with teams working onsite five days a week.