Sales Representative

Essential Duties & Responsibilities

Include the following, while other duties may be assigned thereafter:

• Achieve and exceed sales, profitability and collection targets.
• Establish a quality customer base.
• Closely interact with customers, understand and identify their needs.
• Demonstrate products on site to customers and establish their suitability to customers’ needs.
• Identify, well in advance, upcoming projects.
• Convey customer feedback to appropriate levels of management, especially feedback of technical nature.
• Fully investigate and ascertain credibility of a new customer before appointment.
• Adhere to the prescribed procedures for appointment, including completion of “Customer Profile” form.
• Ensure satisfactory level of after‑sales service.
• Attend promptly to customer complaints and provide satisfactory solutions.
• Clearly understand and adhere to the warranty policy.
• Closely interact with consultants and contractors.

• Communicate credit period and payment terms to customers clearly.
• Assist the debt collector whenever so called upon.
• Ensure completeness of sales documentation, which will be a pre-requisite if a receivable turns doubtful and legal action is required to be taken.

• Initiate steps to procure products required through Central Logistics Coordinator / Regional Sales Manager.
• Ensure timely delivery of goods to customers.
• Ensure submission of quality certificate / data sheet / product brochures, wherever necessary.
• Ensure submission of invoice and other related documents to customers without delay.