Cluster Sales Manager

Job Overview

The position is accountable for soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day‑to‑day activities related to sales with a focus on building long‑term, value‑based customer relationships that enable achievement of sales objectives. Analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

• Identify and develop potential clients in specified offline segments and incorporate into sales pipelines
• Acquire thorough knowledge of respective accounts and their hospitality needs
• Promote all the hotel’s products and services
• Conduct regular / daily sales visits identifying new accounts
• Understand client requirements and ensure that the products and services offered correspond effectively to their request
• Provide after‑sales service recovery and ensure that all clients’ feedback are taken seriously and escalated to relevant top management if necessary
• Meet and exceed given top‑line revenue objectives
• Achieve set revenue targets for respective segments
• Ensure cost‑effective sales activities are practiced at all times
• Work to increase hotel profitability by implementing yielding strategies when needed
• Ensure accurate and timely reporting on the market and competition analysis
• Ensure accurate and timely reporting in sales activities, sales pipelines and all other assigned reports and tasks
• Any other duties and responsibilities as and when directed by the HOD as deemed necessary, relevant and related to the scope of works

Minimum of 2–3 years of sales experience in a 5
* hotel property preferable in a cluster role.

• Self‑confident with strong market awareness
• Proactive and detailed
• Hospitality degree or equivalent
• Excellent customer relations, problem‑solving and time‑management skills
• Proficient knowledge of Microsoft Office and Opera Sales
• Proven ability in creating new business opportunities
• Assertive, professional and positive with a proven ability to develop in a team environment
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Valid driver’s license is preferred

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

In return we’ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

IHG is an equal opportunity employer:
Minorities, Females, Disabled, Veterans. We are an equal opportunities employer.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.