Sales and Marketing Executive

Job Summary

This job profile is responsible for generating new business opportunities, maintaining strong customer relationships, supporting revenue growth, and executing marketing initiatives that strengthen the company's market presence. The role focuses on achieving sales targets, identifying new markets, preparing commercial proposals, coordinating with operations to ensure service delivery, and promoting the company's logistics and transportation services while maintaining high levels of customer satisfaction.

• Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related discipline.
• Professional certifications in Sales, Marketing, or Logistics are an advantage.

• 2–5 years of experience in sales, marketing, or business development.
• Experience in logistics, transportation, freight forwarding, warehousing, or supply chain industries is preferred.
• Experience with CRM systems and ERP software is advantageous.

• Sales prospecting and lead generation
• Relationship building and customer-focused mindset
• Negotiation and closing techniques
• Self-motivation, adaptability and time management
• Proposal and quotation preparation
• Teamwork and collaboration
• Market research and competitor analysis
• Professional appearance and conduct
• CRM software proficiency
• Business Development and Relationship Management
• Presentation and communication skills
• Communication and Negotiation
• Continuous Improvement
• Strong communication and excellent interpersonal skills
• Integrity and Ethics

• Fluency in English and knowledge of Arabic are advantages.
• Own car and valid driving license.

• Generate qualified sales leads through prospecting, networking, referrals, and digital platforms.
• Develop and maintain a healthy sales pipeline.
• Conduct customer visits and presentations to promote company services.
• Prepare quotations, commercial proposals, and tender submissions.
• Negotiate commercial terms within approved authority limits.
• Achieve monthly, quarterly, and annual sales targets.
• Follow up on quotations until closure.
• Maintain long‑term relationships with existing customers.
• Cross‑sell and upsell additional company services.
• Coordinate contract renewals and pricing reviews.
• Ensure timely collection support by coordinating with Finance.
• Execute approved marketing campaigns across digital and traditional channels.
• Coordinate social media content, website updates, and promotional materials.
• Support branding initiatives to improve market visibility.
• Monitor campaign performance and recommend improvements.
• Collect customer feedback and market intelligence.
• Maintain the customer database for marketing activities.
• Build strong professional relationships with customers.
• Understand customer business requirements and recommend suitable logistics solutions.
• Respond promptly to customer inquiries and resolve customer concerns by coordinating with internal departments.
• Conduct regular customer visits to maintain engagement.
• Measure customer satisfaction and identify improvement opportunities.
• Coordinate with Operational and Financial team to ensure smooth service delivery.
• Ensure commitments made to customers are fulfilled.
• Maintain accurate CRM records and prepare daily, weekly, and monthly sales reports.
• Analyse lost opportunities and recommend corrective actions.
• Maintain customer and competitor information.
• Demonstrate professionalism and integrity.
• Work collaboratively with cross‑functional teams.
• Continuously improve product knowledge and selling techniques.
• Contribute ideas for business growth and service improvement.
• Any other related tasks assigned by the management.

• Identify, approach, and convert new corporate clients for air and sea freight services across relevant trade lanes (e.g., GCC–Europe, GCC–Asia, GCC–US).
• Work closely with operations, pricing, and fuel levy teams to design competitive and compliant freight offers.
• Promote the company's integrated air and sea freight solutions, including import, export, cross‑trade, FCL, LCL, consolidated, door‑to‑door, airport‑to‑airport, and port‑to‑port services based on customer logistics requirements.
• Monitor market trends, freight rates, carrier capacity, international trade lanes, and competitor activities to identify new business opportunities and support pricing and sales strategies.
• Ensure all commercial activities comply with company policies, contractual obligations, international trade regulations, and applicable air and sea freight standards while contributing to continuous improvement initiatives that enhance customer experience, operational efficiency, and business profitability.