Credit Manager

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like;
  Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

As the Credit Manager
, you will safeguard the hotel's financial assets by effectively managing credit risk and ensuring timely collections, while delivering exceptional guest serv ice. You will provide strong leadership, guidance, and support to the Accounts Receivable team, fostering a culture of accuracy, accountability, and service excellence.

Salary Range: $80,000-$87,000

• Protect hotel’s interest by reviewing all incoming groups to establish credit worthiness and financial stability.
• Review group masters to ensure that all contracted income has been posted.
• Meet with convention and group conveners to review Master Accounts.
• Ensure prompt and accurate billing of all accounts receivable for groups, travel agents and managers.
• Review and confirm accurate commission payments to groups and travel agents.
• Update the Group Billing Log (GBL) for deposit due and communicate any concerns to Catering Manager.
• Review requests for credit, contract and cancellations.
• Attend Pre-Convention Meetings and Group Resume Review.
• Monitor and check monthly house accounts, posting adjustments as necessary.
• Prepare Receivable Reports to review on a weekly basis and communicate any concerns to Director of Finance.
• Facilitate Monthly Credit meetings.
• Pursue and collect delinquent accounts and document accordingly.
• Reconcile all General Ledger accounts pertaining to Accounts receivable (i.e. group commissions, Banquet other income, and audio visual).
• Maintain a proper filing system in accordance with corporate guidelines.
• Coordinate and participate in Quarter End Inventory.
• Direct supervision, training and coaching of Accounts Receivable team.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Experience

• Minimum of 3 years accounting experience, including supervisory/managerial level experience.
• Previous Front Office system and/or hotel experience is a plus
• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner
• Must be able to maintain confidentiality of all data
• Must possess basic computational ability
• Must possess computer skills, including a proficiency in Word, Excel, and Outlook required
• Working knowledge of accounting software is an asset
• Must possess strong organizational skills with demonstrated numerical aptitude and problem solving skills
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments to meet strict deadlines
• Maintain a professional working environment and attitude

• High School diploma (or equivalent) and/or…