Keiki; Kids) Club Attendant

Join to apply for the Keiki (Kids) Club Attendant role at Kona Village, A Rosewood Resort

Join to apply for the Keiki (Kids) Club Attendant role at Kona Village, A Rosewood Resort

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To conduct a variety of scheduled indoor and outdoor activities as well as to facilitate the shift scheduled at the Keiki Explorer’s Club and its requisite programs; to assist in all children’s activities scheduled at the resort as well as to assist other departments in facilitating the enjoyment of our junior guests.

RESPONSIBILITIES:

· Implement all activities, events and entertainment as scheduled.

· Promote all resort programs, facilities, and services.

· Ensure that children registered in the children’s program receive best care and attention.

· Be available as a nanny if needed.

· Communicate effectively with all relevant departments to ensure Keiki Explorer needs are met.

· Observe specific parent directions for feeding, nap times and special needs.

· Answer telephone promptly and professionally.

· Attend meetings as assigned to share information and receive input from other key departments.

· Promote strong positive inter-departmental relations, with an attitude of teamwork and helpfulness.

· Censure good stewardship of supplies and resources.

· Solicit guest and members feedback on programs.

· Follow opening and closing procedures to departmental standards.

· Maintain a safe working environment. Report and correct, if possible, any unsafe acts or conditions.

· Perform other duties as assigned.

· Center attention on the children’s needs and safety at all times. Follow all safety rules.

· Project a positive, friendly and caring attitude always while interacting with children and their parents.

· Provide parents and guardian information of the child’s behavior and any unusual occurrence or activity involving their child.

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Greeting guests in a professional and courteous manner.

· Flexibility to work shifts that will include early mornings, evenings, weekends and public holidays.

· A warm and welcoming personality and willingness to engage with our guests.

· Represents the company in a visibly professional manner, demonstrating pride and care in appearance and grooming.

· Ensure that standards are maintained at a superior level on a daily basis.

· Maintain complete knowledge of correct maintenance and use of equipment.

Use equipment only as intended.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Resolve guest complaints, ensuring guest satisfaction.

· Ensure knowledge of hotel services, features, and amenities.

· Must perform their job functions to the hotel's expected level of service.

· Accommodate all guest requests in an accurate and efficient manner.

· All other duties as required by Direct Manager and Supervisor.

QUALIFICATIONS:

·

Experience:

Previous experience in a kid-friendly environment is preferred.

·

Education:

High school diploma.

· General

Skills:

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

· Technical

Skills:

Thorough knowledge of hotel services and amenities; ability to compute basic arithmetic; provide legible communication and directions; ability to ascertain departmental training needs.

· Language:
Required to speak, read…