Communications Ambassador

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:
Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian way finding at the on-site observatory.

Work authorization required .

The Communications Ambassador serves as a central point of contact for guest communications, managing phone, email, and messaging inquiries while ensuring prompt, professional, and accurate service for Four Seasons Resort Lana'i, Sensei Lana'i, and all other Four Seasons Lana'i entities . This role coordinates guest requests with resort departments, maintains detailed communication records, and helps deliver a seamless guest experience through effective follow-through and exceptional hospitality .

Responsibilities include, but are not limited to:

• Manage guest communications across telephone, email, chat, and messaging platforms, providing accurate information about resort services, accommodations, dining, activities, transportation, and island experiences while delivering exceptional service
• Serve as the central communication hub for the Four Seasons Resort Lana'i, Sensei Lana'i, and all other Four Seasons Lana'i entities , coordinating guest requests and operational information between Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Golf, Transportation, and other departments to ensure timely follow-through and service delivery
• Support pre-arrival, in-house, and post-departure guest communications by assisting with inquiries, arrangements, special requests, preferences, and guest recognition initiatives while ensuring all information is accurately documented and communicated
• Monitor and respond to guest communications through approved platforms, providing personalized interactions and maintaining service standards and response time expectations
• Maintain accurate guest profiles, reservations, requests, preferences, and operational notes within resort systems to support seamless coordination and personalized service
• Support service recovery efforts by addressing guest concerns, coordinating resolutions with operational teams, escalating issues when appropriate , and ensuring guests remain informed throughout the process
• Prepare and maintain communication logs, operational reports, departmental updates, and internal correspondence to support effective resort operations and cross-department coordination
• Maintain proficiency in resort communication and property management systems while assisting guests with basic technology and in-room service support as needed

And More !

Successful candidate must possess legal work authorization in United States

The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required .

Ability to stand for extended peri ods, lift up to 50 lbs , and push/pull as needed during shifts

Prior experience and knowledge in Guest Servi