People & Culture Coordinator

People & Culture Coordinator

The People & Culture Coordinator serves as the face of the People & Culture department and the first point of contact for colleagues, leaders, candidates, and visitors seeking support throughout the colleague journey. As a highly visible ambassador of the department, this role is responsible for creating meaningful connections, delivering exceptional service, and fostering a welcoming environment that reflects the genuine warmth and spirit of hospitality for which Fairmont Kea Lani is known.

Drawing upon the principles of our Aloha spirit, our Fairmont values the People & Culture Coordinator promotes a culture of respect, care, inclusivity, and collaboration in every interaction.

This role is ideal for a passionate people-focused professional who thrives in a fast-paced environment, demonstrates exceptional organizational skills, embraces technology, and manages multiple priorities with accuracy and professionalism. This role supports key People & Culture functions including colleague experience, onboarding, recruitment, learning and development administration, recognition, wellness initiatives, compliance, reporting, and HR systems administration.

Through meaningful interactions and operational excellence, the People & Culture Coordinator contributes to a positive workplace culture that reflects Fairmont Kea Lani's commitment to exceptional hospitality and colleague engagement.

Areas of responsibility will include and are not limited to the following:

• Serve as the primary point of contact for colleague inquiries, ensuring the highest standards of service and timely follow-up.
• Answers a wide variety of inquiries from co-workers and from prospective employees, in person, via email, and over the telephone.
• Welcome colleagues to the People & Culture office and creates a positive, friendly and personalized service-focused experience.
• Provides guidance regarding policies, procedures, benefits, colleague programs, and available resources.
• Builds positive working relationships with colleagues across all departments.
• Support colleague engagement, recognition, wellness, and culture initiatives.
• Oversees the Employee Stay program
• Routinely attends department line ups to share updates and answer colleague questions
• Contributes to the improvement of the operation, making suggestions and actively participates in departmental communication meetings.
• Promotes and uphold Fairmont and the Aloha spirit values while fostering a positive workplace culture.

Coordinates the day-to-day administrative operations of the People & Culture department.

• Maintains confidential colleagues' records and personnel files in accordance with company standards and legal requirements.
• Prepares correspondence, employment documents, reports, presentations, and departmental communications.
• Coordinates meetings, appointments, colleague events, and departmental activities.
• Maintains office supplies and ensures the People & Culture office operates efficiently and professionally.
• Oversees Employee Referral Program
• Prepares and oversees the execution of the Employee Engagement Survey

Maintains colleague information within HRIS, payroll, scheduling, learning, and other People & Culture systems.

• Tracks colleague lifecycle activities including new hires, status changes, transfers, leaves of absence, and separations.
• Generates reports and assist with tracking certification and licenses, performance management, training, policy renewal tracking, and workforce data.
• Ensures data accuracy and integrity across multiple systems and platforms.
• Utilizes technology to improve efficiency and support departmental objectives.
• Assist internally with other People & Culture and Payroll functions as required.
• Manages all office administration…