MS Customer Engineer

MS Customer Engineer

Akkodis is seeking an MS Customer Engineer for a Contract with a client in Kihei, HI. The ideal candidate will be responsible for deploying, configuring, and supporting Windows PCs, Mac Books, and iOS devices while ensuring timely resolution of hardware and software issues.

Rate Range: $25/hour to $30/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

MS Customer Engineer Job

Responsibilities include:

• Deploy, configure, and support Windows PCs, Mac Books, and iOS devices for end users across the organization.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues in a timely manner.
• Install, upgrade, and maintain software, security updates, and device configurations to ensure optimal performance.
• Manage and prioritize support tickets, service requests, and incident queues in a fast-paced environment.
• Provide end-user support, technical guidance, and device setup assistance while delivering excellent customer service.
• Maintain asset inventory, perform equipment replacements, and support device lifecycle management activities, including lifting and moving hardware when required.

Required Qualifications:

• Associate's degree, bachelor's degree, or equivalent technical certification in Information Technology, Computer Science, or a related field.
• 2–5+ years of experience providing desktop support, device deployment, and end-user technical support.
• Hands-on experience supporting and troubleshooting Windows PCs, Mac Books, and iOS devices, including hardware repair, software installation, and device configuration.
• Strong organizational and customer service skills with the ability to manage a high-volume ticket queue, prioritize workload effectively, and support users in a fast-paced environment.

For other opportunities available at Akkodis, or any questions, feel free to contact