Store Manager -Kihei Maui, Hawaii

Store Manager
- Kihei Maui, Hawaii

Job Category:
Thrift Stores
- All Positions

Requisition Number: STORE
024257

Location:

Maui County, HI Hawaii, USA +2 More Locations

Department:
Retail

Position Title:

Store Manager Supervisor:
Maui County Coordinator / Kahului Corps Officer FLSA Status:
Full Time, Non-Exempt Hourly Rate: $19.00 to $23.00

Job Summary:

The Store Manager directs the activities of the retail thrift store and production floor to ensure maximum revenues, effectiveness and profitability, and are accountable for customer satisfaction and employee morale. As Store Manager your role will be to develop, train and lead the Retail Team. The Store Manager must also meet or exceed their assigned goals in production, sales, and income.

They are responsible for creating and maintaining the store schedule with job responsibilities/assignments, provide supervision of store staff in the daily responsibilities of meeting daily production and sales goals, merchandise organization, and customer service, while also maintaining a clean organized retail setting. The Store Manager will be responsible for all daily activities in the store and report directly to the Maui County Coordinator / Kahului Corps Officer.

Essential Duties and Responsibilities:

Responsible for driving an increase in annual store remittance as directed by the Maui County Coordinator / Kahului Corps Officer, while balancing store operational expenses as projected by the store's current fiscal year budget goals. Maintain, post weekly goal projections/actual sales revenue. Communicate objectives in a clear, concise manner that engages all staff and volunteers. Lead, coach and mentor store team in the methods, tools that will enable every individual member the opportunity to participate and achieve the goals and standards expected for a successful team operation.

Personnel:
The Store Manager (herein after denoted as SM) will be responsible for supervision and coaching of all staff in their performance of duties to ensure compliance with directives and guidelines, including dress policy, purchasing procedures, cell phone use, timecard reporting, etc. The SM is responsible for maintaining appropriate staffing levels. Interviewing and hiring new store employees, along with the Maui County Coordinator / Kahului Corps Officer, with the objective a developing a team environment that fosters the development of high operational standards.

Select, train, coach and schedule personnel (employees, work program participants and volunteers) to ensure maximum efficiency and effectiveness. Provide ongoing training and coaching for new and existing personnel (paid & volunteer) on store policies and procedures, while maintaining or exceeding the level of customer service expected by The Salvation Army. Convey clear, concise communication with specific direction to ensure understanding and expectations.

The SM will provide regularly scheduled monthly staff meetings, with all store personnel to present, to provide consistent communication to help achieve the store goals and drive sales. Seek open dialogue for staff suggestions and recommendations for improving operations. Monthly meeting notes with summary and discussion notes should be kept on file, with a copy given to the Maui County Coordinator / Kahului Corps Officer after each meeting.

The SM will monitor due dates and provide specific written input with reference to annual evaluations/reviews of employees and evaluation of trainees as needed from referring agencies. The SM will submit annual reviews, in proper computer format, at least two weeks in advance of due date for CFC review. The SM will also administer disciplinary action, as needed, in accordance with TSA policies and procedures using progressive discipline guidelines.

The SM shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures, as outlined in The Salvation Army Employee Handbook. Ensuring a safe working and shopping environment. The SM will monitor safe operation of TSA property and equipment, instruct safety training and instill proper safety attitudes within store, and be responsible for timely accident reporting and adherence to the TSA safety program, OSHA and IIPP compliance.

The SM will also enforce all store policies including dress code, cell phone use, purchase policy, etc.

General Responsibilities:

Responsible for achieving daily production goals, ensuring a trained member of the store management/leadership team has checked all merchandise against TSA quality standards prior to sending to the sales floor. The SM will make every effort to manage the store operation within the Local and Divisional guidelines given for operated stores. Expenses should be monitored daily, especially employee hours. These guidelines serve as the basis for sound fiscal management in order that the store may generate income that supports total operations.

The SM will be responsible for the handling of…