Guest Services Associate: WorldMark Kihei Resort

Guest Services Associate

Senior Guest Services Associate seeks to provide exceptional hospitality and ensure guests enjoy their vacations from registration to checkout.

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money-handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Travel + Leisure Co. offers a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (detailed information is available with the recruiter)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Generally starting at $20.00 per hour. The actual hourly rate will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.