Retail Sales Associate Shops at Wailea

Retail Sales Associate (1252, The Shops at Wailea)

Job Category: Customer Service

Requisition Number: RETAI
001141

Posted: March 31, 2026

Employment Type: Part-Time

Location: 1252-WGS Shops at Wailea, The Shops At Wailea, 3750 Wailea Alanui Dr, Kihei, HI 96753, USA

Rate: $19 USD per hour

Availability: Part-Time (20+ hours)

Shift

Hours:

operation hours of 9am-9pm. Shift priorities include:

• PM Full Shift: approximately 1:00pm-9:30pm
• PM Partial Closing
  
  Shifts:
  
  4-6 hour evenings, closing by 9:30pm
• Open availability (open–close schedules) is welcome

We are currently seeking Sales Associates to join our team at Whalers General Store inside The Shops at Wailea in Kihei — a retail store featuring a curated selection of island-inspired gifts, apparel, snacks, beverages, and everyday essentials.

Sales Associates provide friendly and efficient retail customer service while supporting the daily operations of the store. Responsibilities include operating computerized cash register systems to provide accurate checkout services, assisting customers with locating merchandise, and bagging purchases when needed. Sales Associates also help maintain a clean and organized store environment and assist with stocking merchandise and supplies to ensure product availability for customers.

This role frequently interacts with hotel guests, visitors, and local customers, and plays an important part in creating a welcoming and positive shopping experience while meeting the standards of excellent World Class customer service standards under company policy.

Responsibilities:

• Greet customers and provide friendly, helpful service.
• Assist customers in locating products and answering basic questions about merchandise.
• Provide accurate and efficient checkout using the store’s computerized POS system.
• Bag customer purchases when needed and ensure a smooth checkout experience.
• Assist with stocking shelves, coolers, and displays to maintain product availability.
• Help receive and organize merchandise deliveries.
• Ensure products are properly displayed, labeled, and rotated as needed.
• Maintain a clean, organized, and well-presented store environment.
• Support general store upkeep, including organizing merchandise and maintaining displays.
• Follow proper cash handling procedures and company operational standards.

Qualifications:

• High school diploma or equivalent combination of education and experience.
• Previous cash handling and POS systems experience, preferred.
• Previous retail or hospitality experience is a plus.
• Ability to perform basic mathematical calculations (addition, subtraction, multiplication, and division) to process payments, provide change, and reconcile cash at the end of a shift.
• Ability to communicate clearly and professionally with customers, coworkers, and management.
• Ability to read and identify merchandise items and operate computerized cash register systems.
• Ability to lift, carry, and maneuver items weighing up to 35 pounds.
• Demonstrates a positive, service-oriented attitude and a commitment to providing a welcoming customer experience.
• Must possess a valid TB clearance as required by local regulations.
• Must comply with all company policies, procedures, and workplace requirements.

Benefits include:

• Flexible Schedules
• Medical, Dental, and Vision Coverage
• Paid Vacation and Sick Time
• 401k Retirement Plan with Company Match
• Voluntary supplemental benefits through Aflac

Eligibility is dependent on position and status of full-time, part-time, or casual. The advertised rate of this posting consists of a starting base pay rate of $16.00, plus a premium of $3.00 that is currently offered for this location. The premium is not included when determining compensation for non-worked hours, including, but not limited to, compensation for PTO (Sick/Vacation), non-worked Holidays, FMLA and Worker's Compensation.

Compensation for all non-worked hours is calculated on the base pay rate only, not the advertised rate of this posting.

With a commitment to diversity and inclusion, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.