Retail Gift Shop Supervisor

Job Summary

Under the general guidance and supervision of the General Manager the Retail Store Supervisor plays a key role in shaping the guest shopping experience at the Maui Coast Hotel. This position is responsible for sourcing, negotiating, and purchasing merchandise that reflects the spirit of Maui and aligns with guest preferences and seasonal trends.

Under the general guidance and supervision of the General Manager the Retail Store Supervisor plays a key role in shaping the guest shopping experience at the Maui Coast Hotel. This position is responsible for sourcing, negotiating, and purchasing merchandise that reflects the spirit of Maui and aligns with guest preferences and seasonal trends.

The Retail Store Supervisor oversees daily retail store operations, ensuring exceptional service, efficient processes, and a visually engaging, well-merchandised shopping environment. This role works closely with hotel leadership, staff, and vendors to maintain optimal inventory levels, support team members, and uphold high standards of hospitality and profitability.

Ideal candidates bring a blend of creativity, commercial acumen, and strong leadership. From adding to the implementation of the POS system and managing inventory, you will curate merchandise selections, build vendor relationships, respond to guest inquiries, support sales team members, and ensure the retail space remains inviting, engaging, and guest-ready at all times. This is a hands‑on role where you will actively participate in merchandising, purchasing, and front‑of‑house selling to enhance guest satisfaction and contribute to the overall success of the hotel.

• Yes
• Oversees inventory and instructs and trains front desk staff in Retail processes.

• Select and evaluate suppliers.
• Assist with creating and processing purchase orders and tracking deliveries to ensure timely receipt of merchandise and supplies.
• Monitor inventory levels and communicate replenishment needs to management.
• Support inventory counts, stock organization, and inventory accuracy initiatives.
• Assist in receiving, unpacking, labeling, and distributing merchandise as needed.
• Maintain accurate records of inventory movement, deliveries, and stock levels.
• Communicate vendor, product, or delivery concerns to management promptly.

• Support store merchandising standards, product presentation, signage, and overall visual appearance.
• Ensure the sales floor is fully stocked, organized, and guest‑ready at all times.
• Assist with implementing promotional displays and seasonal merchandising changes.
• Help maintain stockroom organization and cleanliness.
• Provide operational support during busy periods, including cashiering, stocking, and guest assistance.
• Assist with scheduling support, shift coverage coordination, and daily operational needs as directed.

• Deliver exceptional guest service by greeting and assisting customers in a friendly, professional, and timely manner.
• Respond to guest concerns and elevate issues to management when appropriate.
• Support team members in achieving sales and customer service goals.
• Promote a positive and collaborative team environment.
• Provide guidance and day‑to‑day support to retail associates during assigned shifts.
• Communicate guest feedback, operational concerns, and product issues to management.

• Follow and help enforce company policies, operational procedures, and safety standards.
• Support Loss Prevention efforts and report any safety, security, or maintenance concerns promptly.
• Ensure work areas remain clean, organized, and safe for guests and team members.
• Maintain compliance with all applicable health, safety, and liquor regulations.

• Perform other duties and responsibilities as assigned.

• Deliver exceptional customer service by greeting, acknowledging, and assisting guests promptly.
• Prioritize customer engagement over tasks, responding with urgency to guest…