Customer Service Representative

Your Role

The Customer Service Representative is a key member of the Customer's Account Team (CSR + Account Manager). The Account Team is accountable for the overall customer experience and expected to consistently provide value to differentiate Brenntag from the competition. The role focuses on increasing customer loyalty, retention, and territory growth. The representative creates a positive customer experience by providing timely communication based on customer needs while executing Brenntag’s quality objectives: the right product, right package, right quantity, right time, correct location, right paperwork, and the right price via the appropriate platform, staying sensitive to the customer's changing circumstances.

The role is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross‐collaboration required for order fulfillment, and leading all order‐related communication to the customer. It supports Brenntag’s Service Excellence commitment.

• Teamwork
  :
  Work proactively and productively with teammates to resolve issues for the customer rather than treating service as a solo act.
• Order Entry, Management, and Processing
  :
  Efficient and accurate order placement, order confirmation via phone, email or EDI, and timely communication regarding order changes.
• Communication
  :
  Manage internal and external requests via multiple platforms, remain organized and concise, identify and clarify customer needs and concerns, report requirements internally to determine a solution, present answers/options, and follow up to ensure resolution.
• Build and Develop Customer Relationships
  :
  Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication. Maintain loyalty and retention through intentional effort and professional, efficient, and courteous service.
• Data Integrity
  :
  Safeguard the accuracy of customer data in collaboration with the Commercial team and the customer, encourage usability across teams, and reduce errors from incorrect data.
• Compliance and Policy Alignment
  :
  Ensure that daily functions meet Safety, Quality, and Regulatory expectations and adhere to company policies and procedures.

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline, or 5+ years of relevant professional experience. Experience in chemical distribution or manufacturing is a plus.
• Strong problem‐solving, independent work, and decision‐making skills; excellent listening, speaking, and communication.
• Skilled at managing competing priorities in a fast‐paced, ambiguous, deadline‐driven environment.
• Strong organization and prioritization skills.
• CRM experience required, preferably Salesforce.
• Experience with Microsoft Office Suite and team collaboration tools.
• Computer proficiency, multitasking, clear professional communication, impeccable attention to detail, adaptability to change, and teamwork orientation.

Brenntag provides a supportive environment where employees can grow their careers through on‐the‐job training and development programs. Benefits include paid parental leave, education assistance, employee assistance program, various healthcare plan options, and a 401(k) plan.

Brenntag and its subsidiary companies provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, childbirth, lactation, genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, disability, protected medical condition, political affiliation, marital status, parental status, expunged juvenile record, or any other status protected by law.

Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process. Applicants may request accommodations for disability or other related needs. All applications are considered current for sixty (60) days.