Service Technician

Job title:

automobile technician

Department: service department

Reports to:

service manager

Position description: the automobile technician is responsible for inspecting, maintaining, and repairing cars and light trucks. She/he provides the mechanical support for the automobile dealership. Requires proficient use of tools, such as: computerized diagnostic tools and power tools (pneumatic wrenches, lathes, welding torches, jacks, and hoists).

Duties & responsibilities:

* organizing and coordinating schedules

* analyzing and interpreting data

* calibrating precise measurements

* problem solving

* communicating with the public

* completion of written work order

* manual dexterity

* mechanical, technical, troubleshooting, and customer service skills

Certificates, licenses, & registrations:

Refrigerant handling license & master automobile technician certification required.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to lift or carry 40-60 lb. Mechanical parts and tools, bend, kneel, reach, stand for long periods of time, climb ladders, or handle and assemble parts. Frequently uses small hand tools and computer.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate or loud.

Qualifications

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical requirements

Surroundings

Spend time indoors in air-conditioned areas.

Sitting

On a regular basis

Standing

On a regular basis

Walking

On a regular basis

Bending, twisting and/or stooping

On a regular basis

Kneeling and/or squatting

On a regular basis

Lifting

Over 50 lbs

On a regular basis

Reaching and/or lifting overhead

On a regular basis

Climbing

Stairs

Repetitive hand/finger movement

On a regular basis

Grasping/grabbing with hands

On a regular basis

Pushing and pulling

On a regular basis

Expectations

General expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company's business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company's non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-specific expectations

Make 100 % productivity the goal and keep as close to that as possible.

Use factory specifications as the standard in all repair, service, and customization work.

Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Receive service assignments from the service writer or service…