Operations Quality & Continuous Improvement Supervisor

* Drive continuous improvement initiatives targeting key performance indicators (KPIs) to ensure that plant quality control meets or exceeds targets.
* Lead, organize, and report on group projects focused on enhancing quality systems and implementing continuous process improvements.
* Supervise, mentor, and coach quality department employees, addressing employee relations issues, and fostering a collaborative work environment.
* Partner with the Plant Manager to provide leadership in recruiting, training, developing, and evaluating the quality team to ensure effective execution of responsibilities.
* Ensure consistent execution of Standard Operating Procedures (SOPs) across the plant in compliance with the Quality Management System (QMS) and other relevant standards.
* Support cost and yield performance by overseeing quality-related aspects of the plant, in consultation with the Plant Manager, and contribute to the plant's overall profitability.
* Collaborate with Health, Safety, and Environment (HSE) teams to promote and drive safety improvements across the plant, supporting the Zero Harm initiative.
* Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
* Supervise and coordinate the work of all quality department employees.
* Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues
* Drives compliance of CHEP quality guidelines at the service center.
* In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
* Collaborates with plant leadership to ensure compliance to established policies.
* Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
* Support cost control initiatives and process control within the Plant.
* Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
* Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
* Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
* Manages and ensures proper documentation of all quality related documents for all plant personnel.
* Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
* Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
* Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
* Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Qualifications
* Bachelor’s degree is preferred OR relevant business experience

Experience-What You will bring:
* 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.
* Lean Six Sigma certification(s) preferred (Green or Black belt)
* Prior experience in a plant or quality supervisory role
* Strong customer focus orientation.
* Demonstrated ability to work in a challenging environment.
* Ability to lead a team.
* Ability to give and receive constructive feedback.
* Demonstrated ability to work cross-functionally.
* Understanding of supply chain practices and metrics.
* Knowledge of manufacturing operations, training quality and production employees.
* Knowledge and experience of quality control program implementation.
* Basic knowledge of OSHA standards.
* 3+ year’s line leadership experience.
* Demonstrated ability to communicate effectively with Director and above level leadership.

Skills and Knowledge
* Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation
* Strong…