Client Success Manager, Contextual Commerce

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve :
Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official:
Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK!

Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Client Success Manager to join our stellar Contextual Commerce team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.

As a Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)

• Ensure renewal and growth of each account in your portfolio

• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally

• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives

• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future

• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions

• Craft compelling narratives out of performance data to convey our value.

• Attend and host relationship building and networking events

• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

• 3+ years experience client facing and managing mid-market level accounts

• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients

• Charismatic and exceptional communicator

• You are naturally consultative and love to teach complex concepts in a simple way

• You love brainstorming, creative thinking and are an excellent problem solver

• Project management comes easy to you and you have the ability to prioritize and maintain focus

• Deeply analytical and excited to dig into the data

• Not afraid of a complex technical product

• You are energetic, positive, and have a solutions-first approach

• You are unafraid of taking on new responsibilities

• You are self-directed, hard-working, and passionate about what you do

• You have a take control and get things done mindset, and activity that reflects such

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We see our own success through our customers’ outcomes.

We approach every situation with a…