Junior Account Manager Support Specialist

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Junior Account Manager Support Specialist (2386088)

2386088

Junior Account Manager Support Specialist (2386088)

This position is National Remote. You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring.

Connecting. Growing together.

The Junior Account Manager Support Specialist (AMSS) role ensures Veterans’ Medical Disability Examination orders are being processed in a timely manner. AMSS must identify and report any order processing issues that may arise with a Veteran, Order, and/or location to leadership as well as Sr. AMSS staff as needed.

This position is full time, Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of 4:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of paid training. The hours during training will be 7:00 am - 3:30 pm CST, Monday
- Friday.
Training will be conducted virtually from your home.

• Work priorities as assigned by leadership and provide regular operational updates to the SR Account Manager Support Specialist on the state of each area of responsibility
• Complete job tasks and functions on time to keep the order completion process on track
• Assist in making decisions based on contract requirements and guidelines in order to ensure contract KPIs are achieved
• Provide direction to other operational areas in order to ensure efficient order processing
• Provide operational updates to Leadership as well as Senior Account Manager Support Specialist on the status of tasking/orders
• Notify Leadership of issues that arise regarding tasking, other operational departments, and database
• Ensure timely communication of process issues / changes to Leadership
• Assist leadership in identifying operational delays as they relate to the other Operational Departments within OSHS
• Assist other departments within OSHS to ensure contractual obligations are achieved

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Proficient in Microsoft Office Suite (Microsoft Word, Microsoft Excel, and Microsoft Outlook)
• Ability to work full-time. Employees are required to work our normal business hours of 4:00 am - 8:00 pm CST, Monday
  - Friday. It may be necessary, given the business need, to work occasional overtime.

• Understanding of database structures and relationships
• Ability to research and document issues before reporting them to leadership
• Analytical and problem solving skills with regards to operational documentation policies
• National Career Readiness Certificate
• Military Service

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other…