Unauthorized Disputes Sr. Process Specialist

Pay Competitive

Employment type:

Full-Time

• Supervise a team of employees
• Train and mentor department staff
• Review work of department employees to ensure accuracy
• Answer customer telephone inquiries in reference to the status of their claim
• Process Debit Master Card or ATM Pin, Signature or Unauthorized Claims
• Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim
• Request surveillance and document findings
• Interview and obtain statements from customers, witnesses, and other individuals
• Locate and obtain records related to the customers, merchants, or authorities
• Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
• Interact with department and branch employees along with customers to share information to resolve claims issues
• Follow current regulations, policies, and procedures during the claims resolution process
• Follow-up with customers on a regular basis
• Meet daily deadlines for expiring claims
• Make decisions on routine issues in accordance with the ATM operating procedures
• Other duties as assigned

Position level dependent upon internal and external experience

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.

• At least 18 years of age
• High School Diploma or Equivalent
• Supervisory experience
• 10-key by touch
• Customer Service Experience
• Ability to work with minimal supervision
• Ability to organize and prioritize
• Capable of meeting deadlines
• Good communication skills
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

FCBI-SS Building

Full Time

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