Sales Representative

LOCATION

Killeen, TX

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.

We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world.

In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry‑leading training program
, you’ll gain the tools and support you need to thrive and grow.

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem‑solving and conflict resolution skills
• Customer‑focused, empathetic, and solution‑oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast‑paced, evolving environment
• Team‑oriented with strong interpersonal skills

• Must be authorized to work in the country where the job is based

Start compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: Earn PTO and paid holidays to take the time you need
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes cars
• Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees can access MEC medical plans after 30 days (varies by location)
• Retirement Savings: Retirement savings programs where available
• Disability Insurance: Short‑term disability coverage available
• Life Insurance: Life insurance options available
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Internal promotions and significant advancement opportunities
• Paid Training: Learn new skills while earning a paycheck
• Fun, engaging work environment fostering collaboration and engagement
• Casual dress code

Professional office environment; largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Must operate a computer, phone, copier, and printer as needed, and occasionally move or lift up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee, unless it would cause undue hardship. Contact Human Resources for accommodation requests.

At MCI and its subsidiaries we embrace differences and believe diversity benefits all. MCI maintains a work environment free from discrimination, holding employees to standards of dignity and respect. MCI does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

MCI will consider qualified applicants with criminal histories per local and federal requirements. The company will not tolerate discrimination or harassment, ensuring a supportive environment in all employment aspects.