Cable Sales Agent

Location

Killeen, TX

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We’re hiring Sales Agents who are eager to make a difference and build a rewarding career. With our award‑winning training, supportive culture, and unlimited earning potential, you’ll be set up for success from day one.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

• Engage with customers via inbound and outbound calls with professionalism and empathy.
• Deliver tailored solutions by understanding customer needs and recommending services.
• Resolve inquiries efficiently by collaborating with internal teams.
• Manage customer accounts and process orders accurately using our systems.
• Maintain detailed records and follow company procedures.
• Uphold privacy standards and handle sensitive information responsibly.
• Escalate complex issues to the appropriate departments.
• Stay up-to-date through ongoing training and team meetings.
• Demonstrate reliability with excellent attendance and punctuality.

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18+ with a high school diploma or equivalent.
• Strong verbal and written communication skills.
• Typing speed of 20+ WPM.
• Familiarity with Microsoft Office and Windows OS.
• Dependable, punctual, and goal‑oriented.
• Excellent problem‑solving and customer service skills.
• Empathetic, patient, and responsive to customer needs.
• Ability to multitask and manage time effectively.
• Positive attitude and team spirit.
• Comfortable working in a fast‑paced, dynamic environment.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

MCI offers competitive compensation based on experience, plus a variety of benefits and incentives:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations.
• Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days.
• Retirement Savings: Retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Internal promotion opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Work Environment: Team‑oriented, collaboration and engagement.
• Casual Dress Code: Comfortable attire.

This job operates in a professional office environment. The employee will be largely sedentary and will need to sit/stand for long periods while using a computer and telephone headset. The employee will be required to operate computer and other office equipment, including a phone, copier, and…