Collections Specialist

Description

We are seeking a results-driven Collections Specialist to support branch operations by reducing delinquent accounts, strengthening customer relationships, and driving account growth. This role blends collections, customer service, and administrative support in a fast-paced, customer-facing environment.

Key Responsibilities:

+ Minimize delinquent debt through outbound and inbound collection calls

+ Contact customers to resolve past-due balances and negotiate payment solutions

+ Provide exceptional customer service in person and over the phone

+ Support account growth through effective customer communication and outreach

+ Accurately receive, track, and post payments and fees in compliance with company policies

+ Maintain compliance with all state and federal lending regulations

+ Enter and update loan applications and supporting documentation

+ Assist with branch operations including filing, organizing, and clerical tasks

+ Handle sensitive customer interactions with professionalism and integrity

Requirements

Required Qualifications:

+ Prior collections experience

+ High school diploma or equivalent

+ Experience in customer service (retail, sales, call center, or cash handling environment)

+ Strong computer and data entry skills

+ Experience handling cash payments (or ability to obtain required waiver)

+ Comfort in a public-facing role interacting with customers

Preferred Qualifications:

+ Call center experience

+ Experience in consumer finance or lending environments

Key Skills &

Competencies:

+ Strong communication skills (phone and in-person)

+ Customer-focused mindset with the ability to build rapport quickly

+ Ability to remain calm and professional under pressure

+ Strong multitasking and organizational skills

+ High level of integrity and accountability

+ Confident and clear communicator

Why This Role:

This is an opportunity to step into a high-impact role where your ability to manage customer relationships, drive collections, and support branch success directly contributes to business performance and growth.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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