Call Center Customer Service Representative

Killeen, TX

As a Customer Service Representative at MCI, you will provide prompt, courteous support to customers, troubleshoot technical issues, and promote products to ensure a best‑in‑class experience.

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

• Must be authorized to work in the United States.
• Must be willing to submit a Level II background and/or security investigation with fingerprint. Job offers are contingent on results.
• Must be willing to submit to drug screening. Job offers are contingent on results (does not apply in Canada).

• Paid Time Off and paid holidays.
• Incentives and rewards program (cash bonuses and prizes).
• Health benefits:
  
  medical, dental, and vision coverage; MEC plans after 30 days.
• Retirement savings plans.
• Short‑term disability coverage.
• Life insurance options.
• Supplemental insurance (accident and critical illness).
• Paid training and internal career advancement opportunities.
• Casual dress code.

All employment decisions are made on merit and the applicant’s qualifications. MCI is an equal opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. MCI complies with the Americans with Disabilities Act and provides reasonable accommodations when requested.