Entry-Level Collections Agent

ENTRY-LEVEL COLLECTIONS AGENT (FULL-TIME)

Killeen, TX

As an entry‑level collections agent, you will complete a two‑week professional recovery agent training and then resolve open consumer accounts. Your role involves using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments to reach recovery goals.

• Use contact center technology and recovery strategies to locate parties involved in open accounts.
• Understand customers’ situations and identify suitable payment plans.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls according to script.
• Follow all required scripts, policies, and procedures.
• Respond to common challenges in collection calls and work toward resolving open accounts.
• Meet monthly goals and perform other assigned duties.
• Attend meetings and training; review new training material to stay current on program knowledge, systems, and processes.
• Adhere to attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with team members and customers.

Starting compensation is based on experience. The position offers on‑the‑job paid training and a competitive pay structure. Additional benefits include paid time off, health benefits, retirement savings options, disability and life insurance, and opportunities for career growth and internal promotions.

This office‑based role is largely sedentary, requiring sitting, standing, and use of a computer and telephone headset. The employee will be required to move around the office, reach, lift up to 40 pounds, and operate standard office equipment such as a phone, copier, and printer.

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations to qualified applicants and employees with disabilities. Contact Human Resources to discuss accommodation needs.

MCI is an equal opportunity employer. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.