Bilingual Customer Service Representative

Position Overview

We are seeking full‑time and part‑time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role you will troubleshoot basic technical issues, build strong relationships with customers, fact‑find to identify needs, and recognize opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

Schedules vary by site and project; we can usually find something that works for everyone. This is an on‑site, entry‑level position. Prior contact center experience is not required; experience in customer service industries such as servers, bartenders, and retail associates is encouraged.

• Provide resolutions and support customers based on their needs.
• Improve customer service and product knowledge daily.
• Appropriately escalate customer dissatisfaction with managers.
• Become a brand ambassador, professionally representing clients.
• Resolve initial interactions with effective call handling.
• Learn our technology and systems, recording interactions.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong problem‑solving and negotiation aptitude.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and relationship building with team and customers.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint (job offers contingent on results).
• Must be willing to submit to drug screening (job offers contingent on results).

• Competitive starting compensation based on experience.
• Paid Time Off (PTO) and paid holidays.
• Incentives & rewards including cash bonuses and prizes.
• Health benefits (medical, dental, vision) after 90 days for full‑time employees and MEC plans after 30 days.
• Disability insurance and life insurance options.
• Retirement savings plans where available.
• Career growth with internal promotion opportunities.
• Paid training and development.
• Casual dress code and engaging work environment.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, and exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), we provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. Please contact Human Resources for accommodation requests.

MCI maintains a work environment free from discrimination. All employees are treated with dignity and respect. We value diversity and inclusion across all aspects of employment.