Telephone Sales Representative

POSITION OVERVIEW

Killeen, TX

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Are you persuasive, positive, and ready to take your career to the next level? We are hiring Sales Representatives to support a variety of outbound campaigns for some of the world’s most recognizable brands. This role provides an industry-leading training program that equips you with the tools and support you need to succeed.

• Make and receive calls in a professional, courteous manner
• Use training and tools to confidently answer questions and recommend solutions
• Understand customer needs and resolve issues effectively
• Research and collaborate with internal departments to resolve inquiries
• Accurately manage customer accounts and document interactions
• Follow scripts, policies, and procedures to ensure compliance
• Protect customer privacy and handle sensitive data responsibly
• Escalate complex issues when needed
• Stay current with training, system updates, and program changes
• Meet attendance and scheduling expectations

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type 20+ words per minute
• Basic knowledge of Microsoft Office and Windows OS
• Dependable and punctual with a strong work ethic
• Skilled in problem-solving and conflict resolution
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multitask and self-manage in a fast-paced environment
• Team player with excellent interpersonal skills

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short-term disability coverage is available.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Significant advancement opportunities with internal promotions.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, engaging work environment.
• Casual Dress Code.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, and may need to move about the office, reach in any direction, raise or lower objects, move objects, and lift up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee, unless such accommodations cause undue hardship.

MCI maintains a work environment free from discrimination. Employment decisions are based solely on merit and qualifications. All employees are treated with dignity and respect, and MCI will provide reasonable accommodations to qualified employees with protected disabilities.

To be considered for this position, complete a full application on our company careers page, including screening questions and a brief pre-employment test.