Call Center Sales Representative II; Experienced

Position: Call Center Sales Representative II (Experienced)
LOCATION:

Killeen, TX

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you!

We’re seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you’ll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world’s most recognized brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:

Key Responsibilities:

Make outbound calls to existing and prospective customers

Promote and sell products and services tailored to customer needs

Upsell and cross-sell based on customer profiles and preferences

Actively listen to understand customer needs and recommend solutions

Use internal systems to manage accounts and process transactions

Collaborate with internal teams to resolve customer issues

Follow scripts, policies, and procedures to ensure compliance

Maintain accurate records of customer interactions and sales

Protect sensitive customer data and ensure privacy standards are met Escalate complex issues to supervisors or support teams

Stay up to date with training, product updates, and program changes

Meet or exceed attendance, punctuality, and performance goals CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older with a high school diploma or equivalent

Previous experience in a call center or outbound sales environment preferred

Strong verbal and written communication skills

Typing speed of 20+ WPM Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Basic understanding of Windows operating systems

Dependable, punctual, and goal-oriented

Excellent problem-solving and conflict resolution skills

Customer-focused, empathetic, and solution-driven

Ability to multitask and manage time effectively

Comfortable in a fast-paced, evolving environment

Strong team player with excellent interpersonal skills ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc.

(MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and…