Outbound Call Center Sales Representative

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated Outbound Call Center Sales Representative who thrives in a structured, high-energy sales environment. If you enjoy engaging customers, delivering value-driven solutions, and achieving performance goals, this role is for you.

You will be responsible for contacting customers, presenting telecom offerings, and closing sales while maintaining quality and compliance standards. This role requires consistency, confidence, and the ability to balance efficiency with customer experience.

• Place outbound calls to prospective and existing customers
• Promote telecom services and bundled offerings
• Deliver clear, accurate product and pricing information
• Build rapport quickly and maintain professional communication
• Manage call flow efficiently to maximize productivity
• Meet established KPIs for sales, quality, and call handling
• Record and update customer information accurately in systems
• Follow scripts, compliance guidelines, and quality standards
• Collaborate with team members and leadership to improve performance

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma or equivalent
• 1+ year experience in a call center or sales role
• Strong communication and listening skills
• Ability to work under pressure and meet targets
• Proficiency in basic computer applications
• Ability to multitask while navigating systems
• Reliable attendance and punctuality
• Authorized to work in the U.S.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a…