Bilingual Bank Customer Services Representative

POSITION OVERVIEW

Location:

Killeen, TX. MCI is a fast‑growing technology‑enabled business services company offering Customer Experience and Business Process Outsourcing solutions. We are hiring entry‑level, bilingual Customer Service Representatives to support banking customers across the country.

• Handle inbound calls, emails, and live chats in a courteous and professional manner.
• Listen actively to understand customer needs and provide accurate solutions.
• Troubleshoot basic technical issues and appropriately escalates complex cases.
• Ensure first‑call resolution through effective problem‑solving.
• Follow client‑specific processes and scripts with professionalism.
• Use internal knowledge bases and training materials to answer inquiries.
• Maintain accurate customer records in CRM systems.
• Document call outcomes and resolutions clearly and thoroughly.
• Handle financial inquiries with strict adherence to compliance and confidentiality standards.
• Meet attendance and training requirements consistently.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable, punctual, with strong time‑management skills.
• Skilled in conflict resolution, problem‑solving, and customer empathy.
• Able to multi‑task, stay focused, and work independently.
• Team‑oriented with a strong customer‑first mindset.
• Comfortable working in a fast‑paced, dynamic environment.

• 1+ year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support.
• Experience working on state or federal programs.

• Must be authorized to work in the United States.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on investigation results.
• Must be willing to submit to drug screening; job offers are contingent on screening results.

• Paid time off including PTO and paid holidays.
• Incentives & rewards such as cash bonuses and prizes.
• Health benefits:
  
  medical, dental, vision coverage after 60 days; MEC plans after 30 days.
• Retirement savings programs where available.
• Disability and life insurance options.
• Supplemental insurance for accident and critical illness.
• Career growth opportunities and internal promotions.
• Paid training while earning a paycheck.
• Casual dress code.

The position is largely sedentary, requiring the employee to sit or stand for long periods while using a computer and telephone headset. The employee may occasionally need to move around the office, reach in any direction, and lift or move objects up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations to qualified applicants or employees with disabilities, unless it would cause undue hardship. Applicants may contact Human Resources to request accommodation.

All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. We consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws and regulations.