Call Center Team Leader: Customer Service Excellence
Job in
Killeen, Bell County, Texas, 76542, USA
Listed on 2026-07-04
Listing for:
MCI
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
MCI in Killeen, Texas, is seeking a dedicated team leader for their call center operations. In this management-level position, you will lead a team of 15-25 entry-level customer service agents, ensuring high performance and skills development. Your responsibilities will include coaching agents, managing performance metrics, and driving continuous improvement in customer service processes.
The ideal candidate should possess exceptional communication skills and prior experience in customer service leadership. Join our team and contribute to a globally expanding, industry-leading organization.
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