Customer Service Representative

Position Overview

Location:

Killeen, TX

MCI is a technology‑enabled business services company with a strong call center footprint, offering customer experience, business process outsourcing, and cloud solutions across a range of industries. We provide comprehensive training and career advancement opportunities for Customer Service Representatives.

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem‑solving.
• Troubleshoot basic technical and account‑related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Must be at least 18 years of age. High school diploma or equivalent. Excellent communication and interpersonal skills. Basic computer and data entry skills. Ability to type at least 20 words per minute. Familiarity with Microsoft Office Suite. Strong customer service and problem‑solving abilities. Ability to work independently and collaboratively. Reliable with excellent attendance.

• One year of customer service, retail, hospitality, administrative, or contact centre experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.
• Job offers are contingent on background/security investigation and drug screening results.

This job operates in a professional office environment. The employee will be largely sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including phone, copier, and printer. The employee may occasionally move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

MCI is committed to a diverse, inclusive workplace and prohibits discrimination. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI considers qualified applicants with criminal histories for employment in a manner consistent with applicable laws. MCI will not tolerate discrimination or harassment based on protected characteristics.