Home Delivery Agent

LOCATION

Killeen, TX

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you committed to excellence and passionate about helping others? Join our team as a
Customer Service Representative
, where you’ll provide support across customer service, technical assistance, and sales. You’ll engage with customers nationwide, resolve issues, promote products, and ensure every interaction delivers a
best-in-class experience
.

Key Responsibilities:

• Manage
  inbound and outbound customer interactions
  with professionalism and courtesy.
• Actively
  listen to customer needs
  and provide effective, personalized solutions.
• Use internal systems to
  manage accounts and process claims
  accurately.
• Follow established
  scripts, policies, and procedures
  to ensure consistency.
• Leverage training and knowledge bases to respond to inquiries confidently.
• Maintain confidentiality and handle personal information responsibly.
• Escalate complex issues to the appropriate team when necessary.
• Strive for
  first-call resolution
  through effective problem-solving.
• Participate in training and stay current on system and process updates.
• Meet
  attendance and scheduling expectations
  consistently.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be
  18 years or older
  .
• High school diploma or equivalent
  required.
• Fluent in
  English
  (spoken and written).
• Typing speed
  of at least
  20 words per minute
  .
• Proficient in data entry
  and basic computer use.
• Basic proficiency in
  Microsoft Office
  (Excel, Word, PowerPoint, Outlook).
• Comfortable navigating
  Windows PC applications
  and learning new systems.
• Reliable high-speed wired internet
  connection (minimum 20
  
  Mbps download).
• Strong
  communication and organizational
  skills.
• Dependable with excellent
  attendance and punctuality
  .
• Skilled in
  troubleshooting and resolving customer concerns
  .
• Customer-focused
  with empathy, patience, and responsiveness.
• Able to
  multitask
  , stay focused, and manage time independently.
• Team-oriented
  with a strong commitment to customer satisfaction.
• Thrives in a
  dynamic, fast-paced environment
  .
• Excellent
  interpersonal skills
  and the ability to build rapport with customers and colleagues.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and  2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the…