Cable Sales Agent

LOCATION:

Killeen, TX

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator who thrives on helping others and achieving goals? If you're driven, customer-focused, and ready to grow, we want you on our team!

We're hiring Sales Agents who are eager to make a difference and build a rewarding career. With our award-winning training, supportive culture, and unlimited earning potential, you'll be set up for success from day one.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:

Key Responsibilities:

• Engage with customers via inbound and outbound calls with professionalism and empathy
• Deliver tailored solutions by understanding customer needs and recommending services
• Resolve inquiries efficiently by collaborating with internal teams
• Manage customer accounts and process orders accurately using our systems
• Maintain detailed records and follow company procedures
• Uphold privacy standards and handle sensitive information responsibly
• Escalate complex issues to the appropriate departments
• Stay up-to-date through ongoing training and team meetings
• Demonstrate reliability with excellent attendance and punctuality

CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18+ with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Familiarity with Microsoft Office and Windows OS
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and customer service skills
• Empathetic, patient, and responsive to customer needs
• Ability to multitask and manage time effectively
• Positive attitude and team spirit
• Comfortable working in a fast-paced, dynamic environment

ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70),…