XTelephone Sales Representative

LOCATION

Killeen, TX

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for helping others and driving results? We’re seeking
Sales Representatives
to support a variety of outbound and inbound sales programs for leading commercial clients. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and fuel client success.

Whether you're experienced or just starting out, our industry-leading training will equip you with the tools to thrive in a fast-paced, rewarding environment.

Key Responsibilities:

• Engage with customers via inbound and outbound calls with professionalism and enthusiasm
• Understand customer needs and recommend appropriate products or services
• Upsell and cross-sell to existing customers to maximize value
• Research and resolve customer issues using internal systems and team collaboration
• Accurately document customer interactions and manage account details
• Follow scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and care
• Escalate complex issues to the appropriate support teams
• Stay current with program updates through training and team meetings
• Maintain excellent attendance and punctuality

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office and Windows OS
• Dependable, punctual, and self-motivated
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy and patience
• Ability to multitask and adapt in a fast-paced environment
• Team-oriented with excellent interpersonal skills

• 1+ year experience in customer service, sales, technical support, or administrative roles
• Experience in a contact center or government-related work environment

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and  2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery…