Patient Care Coordinator

Overview

We are seeking a high-energy, bilingual Dental Patient Coordinator to join our fast-paced dental team. The ideal candidate possesses a passion for patient care, excellent customer service skills, and thrives while multitasking. You must be comfortable managing multi-line phones, navigating Dentrix software, verifying insurance, and explaining treatment plans to patients.

Schedule

• Full-time
• Monday - Friday

Benefits and Perks

• Competitive pay based on experience, plus bonus opportunities
• Medical, dental, vision, and life insurance
• PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral bonus program
• Occasional team lunches

Responsibilities

• Patient Relations & Communication
  • Welcome Patients: Provide a warm, high-energy greeting to every patient entering the practice
  • Phone Management: Answer multi-line phones enthusiastically, route calls, and schedule appointments
  • Customer Service: Resolve patient inquiries with empathy, professionalism, and a patient-first mindset
• Insurance & Billing Administration
  • Insurance Verification: Verify coverage for commercial PPO plans and Texas Medicaid programs (e.g., MCNA, Denta Quest)
  • Pre-authorizations: Submit, track, and follow up on dental pre-authorizations to ensure timely approvals
  • Dentrix Management: Maintain accurate, up-to-date patient records, schedules, and ledgers in Dentrix
• Treatment Coordination
  • Plan Presentations: Clearly explain diagnosed treatment plans, phases, and scheduling timelines to patients
  • Financial Agreements: Break down out-of-pocket costs, copays, and available payment options (e.g., Care Credit)
  • Closing Cases: Answer patient questions confidently to secure commitment and book treatment appointments

Qualifications& Skills

• Required Experience
  • Software: Minimum 2 years of hands-on experience using Dentrix software
  • Insurance: Proven familiarity with PPO insurance breakdowns and Texas Medicaid processing
  • Language: Professional fluency in both English and Spanish (written and spoken)
• Core Competencies
  • Multitasking: Ability to check in patients, answer phones, and process paperwork simultaneously
  • High Energy: A vibrant, positive attitude that uplifts patients and coworkers alike
  • Communication: Exceptional phone etiquette and comfort discussing large financial balances
  • Detail-Oriented: Precision in inputting insurance data and tracking pre-authorizations